It's used to activate your warranty and, only if you opt in to marketing, to keep you updated from Strathberry. Marketing consent is optional and you are always in control of how we contact you.

","groupIdentifier","account-details","contentBlocks",[],"MvHYcIkzRCqs28UHBO30TA","Can I update my details after registering? ","

Yes, get in touch with us and we'll update your registration for you.

",[],"G8fvva5LRLKe3xz9LFFoew","Where can I find a copy of my warranty? ","

We'll email it to you the moment you register - worth keeping safe. If you've created an account, you'll also find it under My Orders.

",[],"PSiY3VciSsW9UguWndQNJg","What do I need to make a claim?","

Your registered warranty details and your confirmation email or receipt as proof of purchase.

","making-claim",[],"WOxfX6osT4e4qxaiuydG_Q","Is there a cost to repairs made under warranty? ","

No, faults covered by your warranty are repaired free of charge.

",[],"cAheZbEYTDm2JktcJOVsCg","My bag has developed a fault, what do I do? ","

Contact our customer care team, who will assess the issue & advise on the appropriate resolution.

",[],"a7bdqlAhTjiG_NP6bIF3aA","What happens once my 12 months is up?","

Our care for your bag doesn't end with the warranty. Our lifetime repairs service is there whenever your bag needs restoring.

","whats-covered",[],"Jghha6n3RuGqC1o0WEbDmQ","What isn't covered?","

The natural signs of a life well lived - general wear and tear, accidental damage, stains, misuse, or the natural ageing of materials.

",[],"e4r74Ee0RtWtp1rHwLtc9w","What does the warranty cover?","

Manufacturing faults arising from the materials or craftsmanship of your bag, when it's been used as intended. Outside of the warranty period, these repairs are available at a cost.

",[],"Q5n6UhLyQBWsNC4kcWRyCA","How long is the warranty valid for?","

12 months from your date of purchase, or the date you received your bag as a gift.

",[],"YQHcsrwTRB2oU_j9E2MkXw","Can I register more than one bag? ","

Yes each Strathberry bag has its own warranty card and its own registration.

","registering-warranty",[],"GxQeJeXeSuuqDqKUsrxlKA","I've misplaced my QR card, how do I register? ","

Get in touch with us and we'll help you find another way to register your bag.

",[],"KXi4yL9DQYCbFWVWyTDXPw","Do I need to create an account to register my warranty? ","

No registration and account creation are separate steps. Creating an account simply keeps a copy of your warranty to hand, and lets you earn points on future purchases. To learn more about our Strathberry Insiders program, visit here.

",[],"HJW6d4xCSkCco3rbjxGRpA","My bag was a gift, can I still register it? ","

Yes. Just use the date you received it in place of a purchase date, and register as normal.

",[],"G5aUoiSKTnmxOoQxsQDC2g","I bought my bag from a stockist, not strathberry.com - can I still register?","

Yes. If you purchased your bag from an authorised Strathberry stockist, it is covered. Scan the QR code on the card inside your bag to register.

",[],"dPMs3QeUQ-Ktc62QZNh7wQ","How do I register? ","

Scan the QR code on your warranty card, found inside your bag, or use the link in your order confirmation. Fill in a few details about you and your bag, and you're covered.

",[],"C-87JgL5TL-PxUQW5ffNPw","Do I need to register to be covered? ","

Yes. Registering activates your 12-month product warranty, so it's worth doing as soon as your bag arrives. It only takes a minute.

",[],{"_237":207,"_95":258},{"_237":190,"_95":253},{"_237":177,"_95":247},{"_237":163,"_95":238},"key",{"_115":239,"_240":103,"_241":-7,"_57":242,"_102":-7,"_95":243,"_97":-7,"_21":244,"_245":246},"DY-9ZTG6QQOVYeeZBNWrqw","surtitle","surtitle_default","Your account and details","

Your account and details

",[],"buttons",[],{"_115":248,"_240":103,"_241":-7,"_57":249,"_102":-7,"_95":250,"_97":-7,"_21":251,"_245":252},"HwOM6lr3SWqm-UdRBh8A-A","Making a claim","

Making a claim

",[],[],{"_115":254,"_240":103,"_241":-7,"_57":255,"_102":-7,"_95":103,"_97":-7,"_21":256,"_245":257},"C4eL0sYFQjOy5vCuslV6uQ","What's covered",[],[],{"_115":259,"_240":103,"_241":-7,"_57":260,"_102":-7,"_95":103,"_97":-7,"_21":261,"_245":262},"EHBRpjogQseWFQvsc_rMZw","Registering your warranty",[],[],"centered","max-w-4xl","variant-faq-grouped","e6jJBJLKRxGQ3xk5C_kjYA","FAQs","

Browse by topic, or open a question below.

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Where did you buy this?

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Product

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Date of purchase (or date you received gift)

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Sign-up for text alerts and be the first to hear about exclusive offers and more

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Enter your mobile number

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Country

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Email Address

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*Terms and Conditions apply, please see our Terms of Service for more information. By signing up to our product warranty you are agreeing to our Privacy Policy.

",[],"AuP3RzWXTky8vimw_i5Leg","Your warranty, stored safely","

Create a Strathberry account to keep a digital copy of your warranty online.
By creating an account, you can also enjoy more from Strathberry, including earning points on future purchases and a birthday treat.

Simply create a password below.

",[],"AxRDFKU3SRqA2rCwAZr4qA","Product Warranty Registration","

Every Strathberry bag is made to last. As part of our commitment to extending its lifespan, your bag is covered by a 12-month product warranty.

If your bag develops a manufacturing fault within this period, our dedicated artisans will assess and repair it free of charge, helping to restore it to its original condition.

Register your bag below to activate your 12-month product warranty.

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